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Contact PLAID

Whether you have a question about a Plaid product or need help with your current crafting project, Plaid's friendly consumer team is available to answer all your questions.

By Email

To contact the team via email, please type your message in the following form. Choose the proper subject from the destination drop-down menu. We will do our best to respond to your inquiry within two business days.

By Phone

Just call 1-800-842-4197 Monday thru Friday from 8 a.m. until 5 p.m. EST to speak with a live member of the Consumer Advisory Team.

Customer Service: 1-800-842-4197
M-F 8am - 5pm EST


To submit your product ideas or inquire about becoming a Plaid designer, please visit our idea submission page on

To submit a project idea to Plaid, please visit our Community Section on

Interested in working at Plaid? Check out our careers page for available opportunities.